After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar. If that doesn't resolve the issue, I would recommend contacting HP directly. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. The detected OS is the operating system that we have detected you are using.
We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Select an operating system and version to see available software for this product. Detected operating system: Selected operating system: Select your operating system and version ,. HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed.
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Visit the product home page for more support options. The PC you are currently using does not match the PC you have selected. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
Loading Results. Facing print or scan issues after upgrading to macOS Catalina Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Already have an HP account? Select from the products you own.
Choose a different product series. Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details Serial number: Product number: Warranty end date:.
During the manufacturing life of each HP commercial notebook, desktop, and workstation, HP continues to test each newly introduced Windows 10 semi-annual channel. After manufacturing of a specific product has ended, HP continues to test each newly introduced Windows 10 semi-annual channel for a period of three years. During this time, the device may receive either a support rating of "Web Support" or "Compatible Driver Support. Z branded desktops and workstations will continue to test each newly introduced semi-annual channel for a period of five years after the end of manufacturing.
Select products are not eligible for three years testing following the end of manufacture. Use this information to understand the support definitions of preinstalled, web support, compatible driver support, tested and documented, and tested - not documented. Manual installation and testing of OS, drivers, and apps included in above full testing.
Manual installation and testing of drivers directly provided by vendors included in above full testing. HP will support base hardware configurations at a minimum included in above critical issues fixing. Certified Drivers : HP will support the preinstalled apps and certified drivers.
HP will document hardware enabling issues via issue tracking system for later documentation. Upgrade : HP will perform upgrade testing.
Publications : HP will post whitepapers and product advisories when appropriate. Critical Issues : HP will support base hardware configurations at a minimum, critical issues will be fixed. Stress Test : HP will perform manual stress testing.
Hardware Enabling Issues : HP will document hardware enabling issues via issue tracking system for later documentation. All products have a lifecycle; the date when a product is released to the date when it is no longer supported. A product entry displaying EOS of xxxx means the product is not supported past that Windows version number. For more information on Windows lifecycles, go to the Windows lifecycle fact sheet in English. In the tables below, blank cells indicate that HP did not test the specified version of Windows on that computer model.
During this time, the device may receive a support rating of either "Web Support" or "Compatible Driver Support. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? Business notebooks, desktops, and workstations You need to know the product model and series of your device to determine if it has been tested for use with Windows Windows 10 extended testing for versions , , and To better align with the Microsoft Windows as a Service WaaS month support model for Enterprise and Education editions, HP is immediately adding support for previous versions of Windows 10 from the Semi-Annual Channel SAC on select new product platforms, enabling a more seamless transition from one supported Windows 10 release version to the next.
Note: Not all configurations of hardware components are compatible with Intel 8th generation CPUs ending in 5U and Windows 10 release versions. HP support activities for HP commercial notebook, desktop, and workstations under the WaaS operating system OS update model include: When a new HP commercial notebook, desktop, or workstation is released, HP tests both the current and previous versions of the Windows 10 semi-annual channel.
Definitions of Tested, Preinstalled, and Limited Support for HP products Use this information to understand the support definitions of preinstalled, web support, compatible driver support, tested and documented, and tested - not documented. HP will fix all critical issues. HP will perform automated stress testing. HP will perform manual stress testing. HP will fix hardware enabling issues subject to component providers.
Compatible driver support definitions for HP products Support definitions for the Compatible Driver Support support rating.. Hardware Enabling Issues : HP will fix hardware enabling issues subject to component providers.
Tested but not supported definitions for HP products Support definitions for the Tested - Not Supported support rating. Windows lifecycle information All products have a lifecycle; the date when a product is released to the date when it is no longer supported. Commercial models tested with Windows 10 See the following table for commercial models tested with Windows Note: In the tables below, blank cells indicate that HP did not test the specified version of Windows on that computer model.
Compatible Driver Support. EOS version EOS version 20H2. EOS version 21H1. Last Preinstall Version. Web Support.
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