This also meant that I was unable to access Windows Update to reinstall patches, etc. After these were removed, I ran a 2nd MB scan which came up clean. However Internet Explorer v6. After installing IE will still not run. Reapplying SP3 and reinstalling IE8 makes not difference. So it seems I am stuck. IE was not even starting up properly. BUT I have since had a big "win" I thought "one more try".
I ran HiJackTHis again and deleted a few more toolbar- and other-software-related Browser Helper Objects and registry keys that I thought might have an impact. No change. I then downloaded a tool named WinsockXPFix. It prompted me to reboot. I am not certain which of the above steps was key, but I suspect that it was the deleting of the BHO's with HiJackTHis followed by the reboot and the re-installation of Internet Explorer 8.
Anyway, I am now much happier, as it again looks like I have managed to avoid having to completely re-install XP! I have one with very similar symptoms but do not know if I will be able to use some of the fixes that you employed as my company might not approve. However, as far as the network issue goes in the past I experienced the same thing and found that the virus had reset the network settings, lmhost and host table so that it was just going to the loopback.
I also saw where it redirected everything to a specific site. I have some really old images to rebuild the computer but I do like to have the capability of stopping it even if only to get the users data off the computer.
The virus the I currently have does all that and prevents booting into safe mode and I am glad you experienced all the users being locked out because I thought I had possibly locked myself out. I have several local users setup so I thought that was unlikely but I still wondered.
Very good and complete explanation. Posted Jun 24, AM. AV virus We have found that if the computer is infected with the Trojan.
GenXX and none of the above tricks work - Try this: 1. Good Luck Tim. Posted Jun 25, AM. Hi Frosty, First off: did you submit the suspicious files that you identified to Symantec Security Response? If ou still have a copy, please do so- definitions can be updated to protectagainst this variant and save otehr admins from the grief of manual removal. Definitely recommended! Please do keep the forum up-to-date with your progress.
Thanks and best regards,. This thread already has a best answer. Would you like to mark this message as the new best answer? However, I can no longer access the internet either from IE or Firefox.
I have tried to follow fixes suggested to others in this and other forums, but they seemingly get specific to those users. So far I have used winsockxpfix with no luck.
Below is the log from the scan that I ran. I am comfortable around computers and am happy to take any suggestions, but if anybody can help me without too much geek speak, that would be especially appreciated.
You have a very badly infected system and it may take several other tools to fully fix it - If it can be fixed -. Your XP SP3 has been hit very hard by the infections and you may have lost internet connection due to this -. It was worth a try as a first option sometimes works - Good: Explorer. As we do not work on Malware removal or diagnostics in the general forums please follow these directions -.
One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that. Alternatively, as a paying customer , you can contact the help desk at support malwarebytes. Thank You -. Perhaps the "use a proxy server The steps in the link did not work.
Unforntuately, now that I'm dealing with this, I'm pretty sure that I have had this problem using Malwarebytes before a little while back. Too bad I can't remember how I fixed it. Even worse, I didn't remember until it was too late, otherwise I would have used a different program.
With the 15 infected items listed in the scan above , they can do a lot of damage to any system -. Log in Sign up. Search titles only. Search Advanced search…. New posts. Search forums. Log in. Sign up. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations.
Click here to join today! JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. Inf and Winsock Problem. Thread starter daveg Start date Aug 9, Status This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread.
Watch our Welcome Guide to learn how to use this site. Joined Oct 18, Messages I had gotten a message from Norton antivirus that it had detected "Trojan. Inf, and that it had been successfully removed. It said a reboot was necessary to finish the removal. I rebooted, but when the system came back up, I had no network connectivity.
I am accessing the internet from another computer via a wireless router, so I'm sure the actual cable connection is good. From looking at other posts here, I ran: netsh winsock reset catalog netsh int ip reset reset. Any thoughts on if the Trojan would cause this type of problem? Any help you can provide for resolving this would be greatly appreciated. Thanks, Dave. Joined Sep 8, Messages 9, Just copy and paste the contents of the log file to your reply.
On the Backup to: screen, click " OK ". On the Folder does not exist question screen click " Yes ". You will see a status screen as your registry is being backed up. On the Registry backup is complete! The screen will display a status message " repair completed please reboot. You should have connectivity restored.
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